Privacy policy

Effective Date: October 2025

At RECOVR Therapy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.recovrtherapy.com) or purchase from us.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, billing/shipping address, email, phone number.
• Payment details: processed securely via third-party payment providers (we do not store full card details).
• Order information: purchase history, delivery details.
• Technical data: IP address, browser type, device information, and cookies.
• Marketing preferences: your consent to receive updates, promotions, or newsletters.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate with you about your purchases, account, or support requests.
• Send promotional emails (if you have opted in).
• Improve our website, products, and customer experience.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

• We do not sell or rent your personal information.
• We may share your data only with:
  • Service providers (e.g., payment processors, shipping carriers).
  • Legal authorities if required by law.
  • Business partners where you have given explicit consent.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Keep your shopping cart active.
• Remember preferences.
• Collect analytics on site performance.

You can adjust cookie settings in your browser at any time.

5. Data Retention

• We keep your personal data only as long as necessary to fulfil your orders, comply with tax/legal requirements, and maintain records.
• Marketing preferences can be withdrawn at any time.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing.
• Request transfer of your data to another provider.

To exercise these rights, contact us at support@recovrtherapy.com.

7. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or data requests, please contact us at: support@recovrtherapy.com